When will I get my order?
The shipping time depends on your location, but can be estimated as follows:
USA: 10 business days
EU: 10 business days
WORLDWIDE: 10 business days
Please allow extra time for deliveries during COVID
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise—If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be! If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at firstname.lastname@example.org with your order number
You have 14 days to return an item, if you would like to return an item please email us at Lucas(at)novel-mart.com with your order number and the reason for your return and we will send you the return information. You are responsible for the cost of the return postage.